Originally posted 2008-09-29 14:41:57 -0800 on www.lompicocc.org
Well, it took several postings on the Internet to get Dassel's to finally respond to me...
When you wish to tell the TRUTH, let me know. Otherwise I have no desire to read your "frustrated with the world" rantings using Dassel's as your convenient whipping post. We treated you with much more respect than you did Dassel's. Get your stories straight so that we can communicate on the same honest leve.
Wow, now they're accusing me of lying , among other things.
My response: Everything I have posted has been accurate. I challenge you to find one statement I've made that isn't.
To which Alisa Thompson of Dassel's responded...
(I've included my response in italics. Their wording is underlined. Everything here is verbatim and only one irrelevant section was left out.)
Did your HATE blog start out "I was past due on my account and refused to answer the phone or return calls to Dassel's"? how about you post the email i sent before this? the one in which i reminded you of the numerous times you chose to ignore or cooperate with us.
No, It started out admitting that I had been unemployed and having trouble paying my bill. I also indicated that I was past due. Where was I dishonest?
And you know for a FACT that I was REFUSING to answer the phone? There's no way I may not have been home? Now who is being dishonest?
You can now tell your readers the $190 is court costs, charges you were told you would have to absorb should we have to take you to small claims- would you like to clear that up in your blog as well?
I never saw anything about that. I emailed you on 9/4/08 asking what this charge was for. I never received an answer.
According to your blog you called and asked the tank be picked up. The TRUTH is YOU emailed ME to say the tank was already on the county road, to come get it. I have a printed copy if you wish to refresh your memory. It was not a case of you asking that the tank be picked up, waiting for our "incompetent" service, and then you having to move it later. According to you, in your email to me, you had already dumped our tank on the side of the road.
WRONG! Your company removed the regulator the morning of 3/13/08, a Thursday. I phoned immediately after to cancel my account and demanded the tank be removed by the end of the day Friday. I followed this up with an email the same day.
I have a printed copy of the email and notes of my phone call should you wish the review them.
On Saturday, two days after canceling and demanding the tank be removed, I moved it down to the street myself. I should not have to do this and will be sending you a bill for my time and expense to remove your property since you refused to.
You were using our equipment to run tanks. As for your decreased usage, perhaps there was something wrong with the tanks you were hooking up to OUR regulator - post that why don't you.
Let me try to clarify this so even you can understand. I am using less propane with my tank on a used regulator that i>I picked up than I was on your tank using your regulator. Since removing your tank and regulator my usage has dropped dramatically. This has nothing to do with my tanks on your regulator.
If you had communicated with us as well and frequent before as you communicate ABOUT us now, there may have been a different outcome.
When I paid about 1/4 of my bill and tried to work something out the regulator was pulled.
Vent your frustrations however you choose. Our Constitution gives you that right. However, you had an opportunity to state your case in a different public arena and you did not choose to do so in person. So, please do not email me your propaganda again or I may have to look into the legal terms regarding harrasment. Dassel's Petroluem is a stellar business - according to thousands of paying customers. Like I told you before, vent your frustrations elsewhere, about something that really, truly matters to people.
Oh, I intent to continue posting my experiences with Dassel's. I never said I was perfect or faultless. But when I did try to work something out I got screwed.
BTW, I too keep all records of emails, etc. And, since I am the ONLY person on this end that has dealt with Dassel's I can say with 100% confidence that my statements are accurate. You can't even seem to keep track of emails or letters, much less what has been said between myself and other Dassel's employees.
As I've always been told... It takes many happy customers to build a good reputation but only one pissed off one to ruin it. Well, I'm pissed!
Threats, accusing me of being untruthful, attacking me personally, lost emails, lost mail, no record of phone conversation when I canceled, not responding to my queries.
And their excuse? It's all because =I= ignored them.
"You didn't answer our calls so we're going to ignore yours, nya, nya, nya, nya, nya!"
This doesn't sound like a very professional company to me.
And I will clarify here, even though I indicated such in my first post, that I was having problems. A combination of being unemployed due to the .com bust, having to file bankruptcy, dealing with depression and the problems associated with going through half a dozen mood altering drugs trying to find one that worked, and a new baby, left me in an emotional and financial mess. I never claimed I was perfect or that Dassel's had no cause to cancel my service. It's just the unprofessional way that they handled it after I asked that my account be placed on hold and TRIED to work something out to get caught up that I am unhappy about. Plus the fact that it appears their equipment was faulty. The personal attacks, accusations and threat are just icing on the cake.
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Originally posted September 30th, 2008 on www.lompicocc.org
ReplyDeleteThe reply to Mr. Duane Davis was published in this forum without my knowledge or permission. However, I am sure there is a legal precedence for posting emails to the public. But, I do not dispute any part of my response to your gloating and desperate bashing of the company I have proudly worked for for 15 years. I deal with the public every single day. The current and ongoing economic crisis has caused many to be less patient, stressed, combative, and downright mean. I deal with unhappy, frightened, angry people on a daily basis. People who, under ordinary economic circumstances are cooperative and happy to work out a solution to whatever the issue. Yet, I love my job and I love the people, even you Mr. Davis, that I deal with every day. I empathize with their distress and understand why some feel it is acceptable to vent. I listen to their story without judgement. Most, we can help. Some are going to feel we failed them regardless of what we do. I am not speaking for the company; I am speaking from my home, from my heart. There are many times, after spending a full day hearing the sad stories of so many people who have fallen on hard times, I go home depressed and exhausted. However, I go to work the next day ready to try my hardest to help, within the parameters the company allows, those who have asked that we be patient and try to work out a plan. Most know that the circumstances they are in are hardly our fault. And I honestly try to do everything I am allowed to extend a helping hand to our dear, valuable customers. I take great exception to, and take personal, the ongoing onslaught by Mr. Davis. Particularly since he decided to take me "public". I don't know that I deserved this, but it is what it is. I know I have assisted, as has the entire staff - it IS what we do - many, many of our wonderful customers through difficult times. And regardless of how often I am accused of failing, I will continue to do my very best for my customers. It is what I have been taught to do by Dassel's. I truly hope, Mr. Davis, your circumstances improve for you and your family. I will try to turn this experience into a positive one to help me through my career and life. I will remember you when I speak to others who have also fallen on hard times.